Last year FiSH…
Answered over 4,000 Helpline calls
Completed 3,889 jobs requested on calls
Made 1570 bus journeys for FiSH activities, shopping outings and events
Ran over 500 activities & events
Organised nearly 50 outings
Useful information & advice
The NHS Complaints Advocacy Service replaced the Independent Complaints Advocacy Service (ICAS) in March 2013. The service can help people to raise a concern about NHS care or treatment. It is free, confidential, independent of the NHS and available to all residents of Richmond upon Thames. NHS Complaints Advocates can support people in many different ways, some of these being to explore the options available to them at each step of the complaints process, help them to write letters to the right people and prepare them for meetings and also attend with them if necessary.
NHS Did you know you could get 50% off your water bill if you are on a low income? The WaterSure Plus scheme is Thames Water’s social tariff that gives low-income households a discounted rate on their water bill. A low income is considered below £19,201 if you live in a London borough. If you would like to know more, contact The Age UK Welfare Benefits Team on 020 8878 3546
Phone & Doorstep Scams
We hear about phone and doorstep scams in Barnes, Mortlake & East Sheen far too often. Richmond Council and the Metropolitan Police are urging people to be vigilant of potential phone scams, with £100,000 lost in the London Borough of Richmond in the last six months and at least 70 people falling victim to a scam. Please watch the video and share it with others!